The co-founder of a fast-growing conversational AI start-up attributes its ongoing success to the commitment to building a diverse and trusting company culture almost as much as to the quality of the technology it is offering. Andrei Papancea is CEO of conversational AI specialist NLX, which has expanded from five to 25 staff in a little over a year. The small team is geographically spread across the world, from New York to Seattle to Queensland, and Berlin, and speaks 19 different languages, including Arabic, Mandarin, Korean and Spanish. Andrei says that his mission is to combine the best of AI with the best of human support to create extraordinary, memorable self-service experiences for users by building the world's go-to platform to create human conversational AI applications. "In all the jobs I had throughout my career, I always disliked it when good people – my colleagues, my peers, and my friends – quit. They always left for one of three reasons: they weren't paid well, they didn't feel heard or respected, or they didn't have interesting and engaging work to do. In building NLX, I've done the best I can to avoid losing good people because of these three reasons," explains Andrei.